Fix: "There are no passkeys available on this device" or a QR code when connecting Google Ads

Quick answer

This message comes from Google's sign-in screen, not from Agency AI, and nothing is wrong with your Google Ads account. Google is trying to sign you in with a passkey. Click Try another way on the Google screen and sign in with your password instead. Then finish the connection as normal.

What's happening

When you click Connect Google Ads, a Google sign-in window opens. If your Google account has a passkey set up, Google offers passkey sign-in first. On a computer that doesn't hold that passkey, Google shows a QR code so you can approve the sign-in from your phone. If your phone doesn't have a passkey for that Google account either, you get "There are no passkeys available on this device." The sign-in stalls and Agency AI never receives authorization.

Only you can clear this. Agency AI has no control over Google's sign-in screen.

Fix 1: sign in another way (30 seconds)

  1. On the Google screen showing the QR code, click Try another way. On some screens it reads More options or Use your password.
  2. Choose Enter your password and sign in. If Google asks for a second step, use a Google prompt on your phone, an authenticator code, or a backup code.
  3. Google returns you to the Agency AI authorization screen. Click Continue or Allow, then pick your Google Ads account.

Fix 2: stop Google from asking for a passkey (permanent)

If Google keeps pushing the passkey screen, turn off the setting that prefers passkeys over passwords.

  1. Go to myaccount.google.com/security with the Google account you use for Google Ads.
  2. Under How you sign in to Google, open Passkeys and security keys.
  3. Turn off Skip password when possible.
  4. Go back to Agency AI and connect again. Google will ask for your password.

Fix 3: connect from a desktop browser

If you were connecting from a phone, the Shopify mobile app, or an in-app browser, switch to Chrome on a desktop where you're already signed in to the right Google account. Open your Shopify admin there, open Agency AI, and click Connect Google Ads. The passkey prompt appears far less often in a normal desktop browser, and pop-ups work reliably.

Still stuck?

Email hello@agencyai.app with a screenshot of the Google screen, the device and browser you're using, and your Google Ads customer ID (the 10-digit number at the top right of Google Ads). We can't change Google's sign-in behavior, but we can confirm whether the authorization reached us and walk you through it live.

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