Reconnecting Meta or Google when your access token expires

Quick answer

Settings shows how many days are left on each connection. When it reaches 0, or you see "Your access token will expire in 0 days", reconnect: Settings → the platform's tab → Disconnect → Connect → pick the same assets → Save. Takes about a minute. Nothing in your ad accounts is paused or lost while the token is expired.

Why tokens expire

Meta and Google issue Agency AI a time-limited access token when you authorize. Meta tokens are renewed automatically while you use the app, but they lapse if the app has not been opened for a long stretch, if you change your Facebook password, or if someone removes Agency AI from your Business Portfolio. Google tokens last until revoked, but Google invalidates them when you change your password, remove Agency AI from your Google account, or the account goes unused for an extended period. The countdown in Settings is our best read on when the current token stops working.

What stops when a token expires

  • Stats, Manage Ads and Growth Plays stop refreshing for that platform.
  • Create Ad loses the green "Integration is setup" check for that platform.
  • The AI Strategist and the MCP connector can't read or execute on that platform.

What does not stop: your campaigns. They live in your own ad accounts and keep delivering exactly as they were.

Reconnect Meta

  1. Settings → Meta account → Disconnect Meta Account.
  2. Click Connect to Meta. Sign in with the same Facebook profile as before. Tick your ad account and Page (and dataset, Instagram, catalog if you used them).
  3. Back in Settings, confirm the ad account, Page, Pixel and Instagram selections and click Save Pixel & Instagram Settings.

Reconnect Google

  1. Settings → Google account → Disconnect Google Ads Account.
  2. Click Connect. Sign in with the same Google login. If Google shows a QR code, see no passkeys available.
  3. Pick your account in Selected account and click Save Google Ads Account.

If the countdown keeps resetting to 0

Something on the platform side is revoking the token each time. Check that Agency AI is still listed under Facebook Settings → Business integrations (Meta) or Google third-party apps (Google), and that nobody on your team is removing it. If it's listed and still expiring, email hello@agencyai.app with your store URL.

Still need help? Contact Us Contact Us